Nuochen Service

Nuochen complete after-sales service system, professional service engineers and technicians can provide you with services including product installation, commissioning, operation and maintenance, overhaul and cleaning.

Equipment Maintenance and Repair

After the equipment is running, Nuochen will track the usage, assist the on-site personnel to grasp the structure, operation characteristics and maintenance methods of the equipment, and guide users to clean the equipment;

After receiving feedback from users, Nuochen guarantees to provide solutions within 4 hours; if it needs to be dealt with on-site, it is guaranteed to send professional service personnel to the scene within 48 hours.

Nuochen implements the on-site service evaluation system and the regular return visit system to users, thereby promoting the improvement of service quality and product quality.

Every year, Nuochen will make a stockpiling for the wearing parts of the products with a large amount of consumption, so as to ensure that the user can provide the spare parts as soon as possible in the event of an emergency.

When the sold products need to be replaced, if the main structural parts are affected, Nuochen will notify customers half a year in advance to prepare spare parts.

During the warranty period of the equipment, Nuochen will provide the necessary wearing parts free of charge, and provide paid services outside the warranty period.

Active Service

Returning Users

Nuochen regularly dispatches professionals to return to the user to master the operating conditions of the user's heat exchange system, understand the use of the equipment, and seek the needs of the user

Improve Development

In response to the problems and demand expectations of users during the use process, Nuochen R&D department improves and develops the products to make them more in line with the needs of users

Maintenance Plans

If the product has quality problems due to working conditions, Nuochen will help users formulate maintenance plans and improvement measures in time

Guides and Corrects

Nuochen guides and corrects the user's wrong operation during the after-sales service process

Re-train User Operators

During the return visit, Nuochen technical service personnel can re-train user operators on structure, maintenance and cleaning according to user needs

Reminds Users

Nuochen reminds users to prepare and replace spare parts in time according to the running time of the equipment, so as not to affect the operation of the system

Customer Satisfaction Survey

Nuochen regularly conducts customer satisfaction surveys twice a year, so as to understand whether Nuochen products can meet the current and future needs and expectations of customers, and formulate relevant improvement measures according to the survey results to improve and improve product quality and services, and continuously improve customer satisfaction. . According to the returned questionnaire, conduct satisfaction analysis to provide basis for Nuochen product improvement and quality improvement.